Privacy and Policy

Last Updated: 22 December, 2025 ### Introduction Shopac ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. ### Information We Collect **Personal Information:** - Name, email address, phone number - Business information (company name, address) - Payment and billing information - User account credentials **Business Data:** - Inventory data - Sales and purchase records - Customer and supplier information - Financial transactions - Product information **Technical Information:** - Device information (model, OS version) - IP address - App usage data - Crash reports and error logs ### How We Use Your Information We use the collected information to: - Provide and maintain our services - Process transactions and manage accounts - Send important notifications - Improve our app and services - Provide customer support - Comply with legal obligations - Prevent fraud and ensure security ### Data Storage and Security - Your data is stored securely on our servers - We use industry-standard encryption - Regular security audits and updates - Access controls and authentication - Data backup and recovery systems ### Data Sharing We do not sell your personal information. We may share data with: - Service providers (hosting, payment processing) - Legal authorities when required by law - Business partners (with your consent) ### Your Rights (GDPR Compliance) You have the right to: - Access your personal data - Rectify inaccurate data - Request data deletion - Object to data processing - Data portability - Withdraw consent To exercise these rights, contact us at: privacy@shopac.app ### Data Retention We retain your data for as long as necessary to: - Provide our services - Comply with legal obligations - Resolve disputes - Enforce agreements ### Third-Party Services Our app may use third-party services that have their own privacy policies: - Cloud hosting providers - Payment processors - Analytics services - Email service providers ### Children's Privacy Our services are suitable for users of all ages. However, as a business management tool, it is primarily designed for business use. We do not knowingly collect data from children under 13 without parental consent in compliance with COPPA. If we become aware that we have collected data from a child under 13 without proper consent, we will take steps to delete such information promptly. ### International Data Transfers Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place. ### Changes to This Policy We may update this Privacy Policy. We will notify you of significant changes via email or app notification. ### Contact Us For privacy-related questions: - Email: privacy@shopac.app - Website: https://shopac.app/page/privacy - Address: Kijitonyama, Dar es Salaam ---